Chief Operating Officer - SkyWing Realty, Dubai
Chief Operating Officer — SkyWing Realty, Dubai
About
Lavina brings operational discipline to SkyWing Real Estate, ensuring that premium service is not only promised but consistently delivered. Her work connects advisors, listings, enquiries, follow-up systems, and client communication into one organised service experience.
Dubai real estate rewards speed, accuracy, and trust. As COO, Lavina focuses on the details that protect that trust: clear handoffs, timely updates, clean documentation, responsive inquiry handling, and a client journey that feels composed even when the market moves quickly.
Her leadership supports SkyWing's ambition to become a scalable, digital-first brokerage. By improving process quality, team coordination, and service consistency, she helps the brand deliver the polish expected by luxury clients and the reliability expected by serious investors.
Journey
Overseeing day-to-day operations, client servicing systems, team coordination, and transaction workflow quality across the entire brokerage. Key responsibilities include operations management and advisor coordination, client servicing system design and oversight, transaction workflow quality control, CRM implementation, and team structure.
Building the process discipline behind fast lead response, clean documentation, and reliable client updates. Designed and implemented internal service standards that ensure consistency across all client touchpoints, from first inquiry through property handover to post-sale support.
Creates the invisible infrastructure that makes SkyWing's client experience feel seamless even at scale.
Experience
Overseeing day-to-day operations, client servicing systems, team coordination, and transaction workflow quality across the entire brokerage. Lavina builds the process discipline behind fast lead response, clean documentation, reliable client updates, and consistent service delivery from first inquiry through property handover to post-sale support.
Expertise
End-to-end operational management of a premium Dubai brokerage, from team structure and advisor coordination to CRM implementation and transaction oversight.
Designing and maintaining the systems that make every client feel prioritised. Structured follow-up, multilingual communication, and a service journey that reflects the SkyWing standard.
Building repeatable, scalable internal processes that eliminate bottlenecks. Ensures clean documentation, timely approvals, and error-free handovers on every transaction.
Aligning a multilingual, multinational team of 400+ around shared service standards. Creates the rhythm and accountability that lets SkyWing operate consistently at scale.
Translating SkyWing's premium positioning into day-to-day execution, with every detail of the client experience designed to match the expectation of high-net-worth buyers and investors.
Deep operational knowledge of Dubai's property market, regulatory requirements, documentation standards, RERA compliance, and the pace at which the market demands decisions.
Philosophy
A client should never have to chase an update. If they are asking what's happening, we have already failed them once.
Consistency is not about doing things right occasionally. It is about building systems so that doing things right is the only option.
Luxury is not in the product. It is in how the client feels at every single touchpoint between enquiry and keys in hand.
Operations done well are invisible. The client never sees the workflow. They only feel the result: clarity, speed, and trust.
Contact
For operational enquiries, partnership discussions, or to learn more about how SkyWing delivers its premium real estate experience across Dubai and the GCC.